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Shipsurance Corporate Website -> Shipsurance - Software Discussion Forum -> eReport for WorldShip® Software - 'How Do I' & Troubleshooting -> Unable to Connect to Worldship Database- Error 003
Post Info TOPIC: Unable to Connect to Worldship Database- Error 003
abby


Forum Novice

Status: Offline
Posts: 2
Date: Aug 25, 2009
Unable to Connect to Worldship Database- Error 003
 
 

Hi, I just set up another computer in my office and downloaded the Shipsurance Worldship reporting software.

When the software is opened, the red line on the bottom that reads "Connecting to the Worldship Database, Please wait. . ." stays there indefinitely. I assume it is unable to connect to the Worldship database.

I have double checked and the computer name is correct in the configuration.

I am getting an error message that says it is Error 003.

We are using Worldship 11.0.15 (latest version). The computer that is having trouble is a remote workstation. The remote is active and the administrator is up and ruing well. I am unsure what the problem may be.
Thanks!

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abby
shipsurance


Forum Veteran

Status: Offline
Posts: 55
Date: Aug 25, 2009
 
 

Abby,

Did you enter your shipsurance credentials and validate them first?

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abby


Forum Novice

Status: Offline
Posts: 2
Date: Aug 26, 2009
 
 

Hi,
After I select to validate the credentials is when I get the Error 3 message.
Thanks,
Abby

__________________
abby
shipsurance


Forum Veteran

Status: Offline
Posts: 55
Date: Aug 26, 2009
 
 

Abby,

Please call our office and we will try to figure this out for you.



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