Why is the software not reporting all my insured shipments?
Why is the software not reporting all my insured shipments?
A typical problem we have seen revolves around data entry errors. If the value of a shipment to insure is $400.00, valid entries are: $400.00, $400, 400. If any non numeric field is entered, DSI eReport will skip the shipment as it does not know it is a value.
For example, some of our users are used to entering "DSI 400" in the customer reference field. This would be ignored and the shipment would not be insured. Make sure to only enter numeric values.
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