|
Changing the Declared Value
(Preview)
Sometimes eBay may indicate an order sold for $0.00 if you refunded a customer. If an eBay transaction is listed at $0.00, there is no value to insure. To modify this value to make sure you have coverage, right-click on the transaction and select "View Transaction Details". Change the &qu...
|
shipsurance
|
0
|
94
|
|
|
|
|
The list in "Insurance History" is too long. Can I archive the list?
(Preview)
The list in "Insurance History" is too long. Can I shorten the list? Yes. Click on the "Insurance History" tab. Next, select the "Tools" link from the top menu bar. Select the "Archive Month" option. This allows you to Archive a entire month's worth of sh...
|
dsi
|
2
|
2327
|
|
|
|
|
Military time in Windows can cause problems.
(Preview)
If your computer is set to Military time, our eReport software is not able to download transactions from eBay. How to Change Your Computer Clock From Military Time to Regular Time on Windows XP: http://www.ehow.com/how_4483170_time-regular-time-windows-xp.html
|
shipsurance
|
0
|
589
|
|
|
|
|
How Do I Renew My eBay Token?
(Preview)
Once in the eReport Pro program, select "Tools" then "Setup". Next, click the "Get New Token" button and follow the steps. See below.
|
shipsurance
|
0
|
858
|
|
|
|
|
SOLVED: Application failed to initialize properly
(Preview)
Some of our Windows XP users are receiving the following error:"The application failed to initialize properly (0xc0000135). Click on OK to terminate the application." This means that the Windows XP system does not have the correct .NET Framework installed. Solution: Download and...
|
shipsurance
|
0
|
1150
|
|
|
|
|
Why are my shipments be marked as "Duplicates" in eReport?
(Preview)
If you have the same shipping date and tracking number entered, eReport treats your shipments as duplicates. Make sure your tracking numbers are unique.
|
shipsurance
|
0
|
842
|
|
|
|
|
Why are some of my eBay transactions/shipments showing up with $0.00 for the value?
(Preview)
This can happen if you issue a refund to a buyer. If you download your shipped transactions into our eReport software AFTER you issue a refund, eBay thinks the original sale was for $0.00 because it was refunded. You can manually change the insured value in eReport before transmitting them. The best...
|
shipsurance
|
0
|
869
|
|
|
|
|
Accidentally marked shipment(s) as NOT INSURED
(Preview)
If you accidentally marked one of more items as NOT INSURED and need to insure them, click on the "View" menu and select "Show Items Not Insured". A new tab will become visible. Click on that tab and select the items that you want to move back to the "Items To Insure" tab...
|
shipsurance
|
0
|
1476
|
|
|
|
|
How do I know if my computer is running a 32 or 64 bit operating system?
(Preview)
In Windows VISTA: Click "Start".Right click on "Computer" and select "Properties".Look at the "System Type" value.In Windows XP: Click "Start".Right click on "My Computer" and select "Properties".Find the ver...
|
shipsurance
|
0
|
1638
|
|
|
|
|
Packages covered by the carriers
(Preview)
Some shipping carriers provide $100.00 of free liability coverage with every shipment. This includes UPS, FedEx, an the U.S. Postal service Express Mail service. Packages that are shipped via these services and valued under $100.00 are fully covered by the shipping carriers. Our eReport for eBa...
|
shipsurance
|
0
|
1396
|
|
|
|
|
I shipped an item but it is not downloading into eReport. Why?
(Preview)
I shipped an item but it is not downloading into eReport. Why? eBay's servers run on GMT time. If the actual act of marking the item as "Shipped" in eBay occurs in the next day GMT time, eReport will not process the shipment until the same date is reached on your computer's system clock. Here i...
|
dsi
|
1
|
2081
|
|
|
|
|
How do I combine orders?
(Preview)
How do I combine orders? Highlight the transactions that you want to combine. Right click on one of the descriptions and select "Combine Records Into 1 Shipment". IMPORTANT: You may need to re-enter the combined tracking number and insured value. -- Edited by shipsurance on Friday 13th...
|
dsi
|
0
|
2379
|
|
|
|
|
How Do I Remove Shipments From The "Items To Insure" or "Insurance History" list?
(Preview)
How Do I Remove Shipments From The "Items To Insure" or "Insurance History" list? In some cases you may need to remove shipments that you downloaded from eBay or that you insured with us. To do this, highlight the rows that you need to remove, right click your mouse on one of the ro...
|
dsi
|
0
|
2106
|
|
|
|
|
Can eReport get my shipping information from two separate eBay accounts?
(Preview)
Can eReport get my shipping information from two separate eBay accounts? Yes. In eReport, we refer to this as "User Profiles". Under the 'Tools' menu, select 'User Profiles'. You can then create a new profile or load an existing profile. We suggest naming the profile the same name as your...
|
dsi
|
0
|
1994
|
|
|
|
|
Do I Have to Insure All My Shipments?
(Preview)
Do I Have to Insure All My Shipments? No, but your coverage rates were based on a predefined commitment of insured volume. Once you download all the "Shipped" items you then select which shipments to insure. You can then mark the remaining shipments as "Uninsured" by right-cl...
|
dsi
|
0
|
2073
|
|
|
|
|
Can I Insure Shipments That Were Not Sold On eBay?
(Preview)
Can I Insure Shipments That Were Not Sold On eBay? Yes, using the "Quick Add" feature which is located on the top toolbar. Any shipment can be added and insured via the eReport program that is within your coverage limits. -- Edited by shipsurance on Thursday 13th of May 2010 03:49:48 PM
|
dsi
|
0
|
2105
|
|
|
|
|
How often should I transmit shipments to DSI?
(Preview)
How often should I transmit shipments to DSI? We suggest to transmit daily. This way, your transaction information is still fresh in your mind. Also, the electronic insuring process will work faster than if you transmitted weekly.
|
dsi
|
0
|
2616
|
|
|
|
|
How do I know what shipments were transmitted successfully?
(Preview)
How do I know what shipments were transmitted successfully? A quick way to check what shipments were transmitted is to login to the DSI Management Center website. You can then look at the "Shipping Logs" which will display your transmitted shipments in real-time.
|
dsi
|
0
|
2151
|
|
|
|
|
Why do I need a token from eBay®?
(Preview)
Why do I need a token from eBay®? Your eBay® username/password is used for authentication with the eBay® system. eReport provides you with an iterface to enter your login credentials with eBay®. Once you have logged in on eBay's® page, eBay® then passes back to eReport a token, or unique string that i...
|
dsi
|
0
|
2040
|
|
|
|
|
Why do some of the "Buyer Email" address show "Invalid Request"?
(Preview)
Why do some of the "Buyer Email" address show "Invalid Request"? eBay® only stores the buyer email address in their system for 15 days. If you download shipments from their system that are older than 15 days, you will see "Invalid Request".
|
dsi
|
0
|
2085
|
|
|
|
|
Why do I receive an popup window that says "Shipping Details Not Available"?
(Preview)
Why do I receive an popup window that says "Shipping Details Not Available"? The eReport program pulls your items from eBay that are marked as "Shipped" in their system. Not all items that are "Shipped" have the shipping carrier name and tracking number stored in e...
|
dsi
|
0
|
2007
|
|
|
|
|
Why are some of my shipments highlighted in red?
(Preview)
Why are some of my shipments highlighted in red? This signifies that the shipments were sent to countries excluded by your DSI coverage certificate. These shipments cannot be insured and are not able to be reported. In order to remove them from the display grid, these shipments must be selected an ma...
|
dsi
|
0
|
2087
|
|
|
