eReport Pro for eBay® Software - 'How Do I' & Troubleshooting - Shipsurance

Nick · Nick

The right click prompt from insured items returns a screen with "Open loss Claim" greyed out.. Does that mean that this function does not work? I have an international item which was not delivered sent 1st class international.. over 45 days ago... BUT.. checking other items closed long...

BruceB · BruceB

When a buyer purchase several items from a multiple item listing, the eReport Pro seems to recognize only the per item price, not the total purchase. For example, a buyer recently purchased four memory cards at $89.95 each for a total purchase price of $385.80 and Express Mail shipping. Upon tran...

todster · todster

Install successful. Initial window for set up has no buttons to select "next", etc. therefore can not start the set up. Running Win7 64 bit.

Lexy143 · Lexy143

How do I transfer all the info from my current computer to my new one?

Jenny · Jenny

Hello! I hope someone here can help me. I've been using the eReport software for a couple of months now. For the past two weeks, the program does not download my eBay shipped transactions. The first time this happened was on November 30. That time, the program downloaded my domestic shipments (shi...

silveracrossborders · silveracrossborders

Hello, I was told that you would be updating the software a month ago. It is too much trouble to do it manually so when will this be released?

Allyssabeth · Allyssabeth

I keep hearing this is available but have not been able to find it. I am thinking about finding another insurer because entering all my transactions by hand is far too time consuming. I end up either not doing it at all or picking and chosing only those at the most risk to insure because the manual proces...

sojo · sojo

I just got contacted by a customer to whom I shipped on 1/19/10 (non-arrival). I want to make sure I insured this (99.9% sure I did), but I can't find any history before 1/21/10. I even tried inserting dates in November and NOTHING comes up before 1/21/10. Is this information archived and if so, how do I u...

silveracrossborders · silveracrossborders

Hello, can someone help please. I have installed this software a few times now only to get errors. The last error was System.NullReferenceException Error: Object reference not set to an instance of an object. at windowsApplication1.form1.getebaydata(object sender, Eventargs e) at window...

TDKinDallas · TDKinDallas

I just transferred to a new computer and I cannot get your software to work. It installs, but when I go to get shipments this error pops up. .ExternalClass p.ecxMsoNormal, .ExternalClass li.ecxMsoNormal, .ExternalClass div.ecxMsoNormal {margin-right:0in;margin-bottom:10.0pt;margi...

katcherr · katcherr

Hello, I am new to the group and to DSI. I have installed the DSI eReport software but when I go to run it I get the error message "DSI eReport For eBay has encountered a problem and needs to close. We are sorry for the inconvenience. I have uninstalled it and reinstalled it twice and get the same err...

BruceB · BruceB

I have been unable to download my eBay shipments to ShipSurance for several days now. When I attempt to Download Auction Shipments, I receive the following error message: *"There is a problem with communication to the eBay Server. Please try again in a few minutes. ERROR: Index was out of ran...

SSuser · SSuser

Is it possible to combine two purchases from the same buyer THAT WERE PAID FOR SEPARATELY? When I try and use the combine option it combines them but the totals are all $0.00. It works fine if eBay had previously combined them before payment. Thanks for any replies.

charleyyy · charleyyy

Installed the software and then a box appears but no buttons appear to continue set-up. "Next" or "Cancel" are missing.

pmrlcomm · pmrlcomm

I downloaded the software and installed it. Upon opening it the first time the splash screen asked me to select next or cancel. There were no buttons to choose from! See the attached word doc. Please avise.

Purchasing Power · Purchasing Power

Hi, I just signed up and trying to install the eBay version. I can login to eBay and on the I Agree to link the two, I get wepage not found. Running on XP Home SP 3 Would appreciate a quick response Thanks!

katcherr · katcherr

Cut and pasted is my first post which has gone unanswered. Have had no response since original post and I still cannot load the software without the error message. Please advise! Hello, I am new to the group and to DSI. I have installed the DSI eReport software but when I go to run it I get the error messag...

suzy2225 · suzy2225

I was able to get to the screen where it says to sign in to ebay with your ebay username & password. I entered my ebay name & password & clicked but it would not connect to ebay. I clicked on the ebay box that says "need help signing in?" but that would not connect either. I got an e...

muff_top10 · muff_top10

I have noticed within the last week or so that the program isn't downloading all my eBay transactions. I end up having to manually enter them. I don't see anything they would have in common; different shipping methods, some US, some international.....I read in the FAQ section about the time differen...

Quin · Quin

I downloaded the DSI eBay thingie (yeah, I'm really tech orientated). Everything was going as it should. I'm breezing thru the wizard and get to the part where I have to log into my eBay account. Log in and eBay asks me if I want to share info with DSI, I click that I do. Then it goes to a page where I get one of t...

sojo · sojo

OK, so I downloaded the program for USPS. It said "open or save?" but your instructions didn't say what to do. Seeing it was a zipped file, I opened and instructed it to unzip. I allowed it to save to wherever it wanted to (that's usually best). Then I took the tutorial. It said to set setting by...

Topic		Started By	Replies	Views	Last Post
	Filing a LOSS CLAIM (Preview) The right click prompt from insured items returns a screen with "Open loss Claim" greyed out.. Does that mean that this function does not work? I have an international item which was not delivered sent 1st class international.. over 45 days ago... BUT.. checking other items closed long...	Nick	2	113	January 17th by Nick
	Multiple Item Purchase (Preview) When a buyer purchase several items from a multiple item listing, the eReport Pro seems to recognize only the per item price, not the total purchase. For example, a buyer recently purchased four memory cards at $89.95 each for a total purchase price of $385.80 and Express Mail shipping. Upon tran...	BruceB	3	711	May 29, 2011 by shipsurance
	Set up problem on Win 7 (Preview) Install successful. Initial window for set up has no buttons to select "next", etc. therefore can not start the set up. Running Win7 64 bit.	todster	1	774	Jan 2, 2011 by shipsurance
	Transferring Data (Preview) How do I transfer all the info from my current computer to my new one?	Lexy143	1	1079	Nov 3, 2010 by shipsurance
	HELP! eReport software no longer downloading ebay data (Preview) Hello! I hope someone here can help me. I've been using the eReport software for a couple of months now. For the past two weeks, the program does not download my eBay shipped transactions. The first time this happened was on November 30. That time, the program downloaded my domestic shipments (shi...	Jenny	10	1223	Mar 31, 2010 by shipsurance
	When will you be releasing the 64 bit software (Preview) Hello, I was told that you would be updating the software a month ago. It is too much trouble to do it manually so when will this be released?	silveracrossborders	5	1134	Mar 30, 2010 by shipsurance
	How do I get updated 64 bit software for Windows 7? (Preview) I keep hearing this is available but have not been able to find it. I am thinking about finding another insurer because entering all my transactions by hand is far too time consuming. I end up either not doing it at all or picking and chosing only those at the most risk to insure because the manual proces...	Allyssabeth	1	852	Mar 30, 2010 by shipsurance
	No history before 1/21/10? (Preview) I just got contacted by a customer to whom I shipped on 1/19/10 (non-arrival). I want to make sure I insured this (99.9% sure I did), but I can't find any history before 1/21/10. I even tried inserting dates in November and NOTHING comes up before 1/21/10. Is this information archived and if so, how do I u...	sojo	1	883	Feb 11, 2010 by shipsurance
	System.NullReferenceException Error (Preview) Hello, can someone help please. I have installed this software a few times now only to get errors. The last error was System.NullReferenceException Error: Object reference not set to an instance of an object. at windowsApplication1.form1.getebaydata(object sender, Eventargs e) at window...	silveracrossborders	5	1196	Nov 3, 2009 by shipsurance
	Problem after transferring to a new computer. (Preview) I just transferred to a new computer and I cannot get your software to work. It installs, but when I go to get shipments this error pops up. .ExternalClass p.ecxMsoNormal, .ExternalClass li.ecxMsoNormal, .ExternalClass div.ecxMsoNormal {margin-right:0in;margin-bottom:10.0pt;margi...	TDKinDallas	6	1512	Nov 2, 2009 by shane
	Problem with installation of DSI software (Preview) Hello, I am new to the group and to DSI. I have installed the DSI eReport software but when I go to run it I get the error message "DSI eReport For eBay has encountered a problem and needs to close. We are sorry for the inconvenience. I have uninstalled it and reinstalled it twice and get the same err...	katcherr	2	1811	Sep 29, 2009 by shipsurance
	Problem Communicating With eBay Server (Preview) I have been unable to download my eBay shipments to ShipSurance for several days now. When I attempt to Download Auction Shipments, I receive the following error message: *"There is a problem with communication to the eBay Server. Please try again in a few minutes. ERROR: Index was out of ran...	BruceB	2	1101	Sep 24, 2009 by BruceB
	Combining Separate purchases THAT WERE PAID FOR SEPARATELY (Preview) Is it possible to combine two purchases from the same buyer THAT WERE PAID FOR SEPARATELY? When I try and use the combine option it combines them but the totals are all $0.00. It works fine if eBay had previously combined them before payment. Thanks for any replies.	SSuser	1	1635	Sep 8, 2009 by shipsurance
	Unable to install DSI Report software. No buttons appear to "Next" or "Cancel" (Preview) Installed the software and then a box appears but no buttons appear to continue set-up. "Next" or "Cancel" are missing.	charleyyy	1	1070	Sep 8, 2009 by shipsurance
	Installation Issue (Preview) I downloaded the software and installed it. Upon opening it the first time the splash screen asked me to select next or cancel. There were no buttons to choose from! See the attached word doc. Please avise.	pmrlcomm	4	2284	Jul 17, 2009 by shipsurance
	Webpage not found after login to eBay (Preview) Hi, I just signed up and trying to install the eBay version. I can login to eBay and on the I Agree to link the two, I get wepage not found. Running on XP Home SP 3 Would appreciate a quick response Thanks!	Purchasing Power	1	1958	Sep 24, 2008 by dsi
	2nd request for help on installation. (Preview) Cut and pasted is my first post which has gone unanswered. Have had no response since original post and I still cannot load the software without the error message. Please advise! Hello, I am new to the group and to DSI. I have installed the DSI eReport software but when I go to run it I get the error messag...	katcherr	3	1687	Sep 16, 2008 by katcherr
	Could Not Sign into Ebay to complete Registration (Preview) I was able to get to the screen where it says to sign in to ebay with your ebay username & password. I entered my ebay name & password & clicked but it would not connect to ebay. I clicked on the ebay box that says "need help signing in?" but that would not connect either. I got an e...	suzy2225	4	1934	Aug 4, 2008 by dsi
	eReport Not Downloading All Transactions (Preview) I have noticed within the last week or so that the program isn't downloading all my eBay transactions. I end up having to manually enter them. I don't see anything they would have in common; different shipping methods, some US, some international.....I read in the FAQ section about the time differen...	muff_top10	3	2020	Mar 3, 2008 by dsi
	Problem Getting eBay & DSI to Sync?? (Preview) I downloaded the DSI eBay thingie (yeah, I'm really tech orientated). Everything was going as it should. I'm breezing thru the wizard and get to the part where I have to log into my eBay account. Log in and eBay asks me if I want to share info with DSI, I click that I do. Then it goes to a page where I get one of t...	Quin	1	1934	Feb 1, 2008 by dsi
	I'm Lost (Preview) OK, so I downloaded the program for USPS. It said "open or save?" but your instructions didn't say what to do. Seeing it was a zipped file, I opened and instructed it to unzip. I allowed it to save to wherever it wanted to (that's usually best). Then I took the tutorial. It said to set setting by...	sojo	8	1994	Jan 11, 2008 by dsi
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